Frequently Asked Questions
We're here to answer all your questions!Do you offer free shipping?
Yes! We offer free shipping to all addresses within the UK.
What are your shipping times?
We aim to ship your order as quickly as possible and offer fast delivery to most countries. Shipping times vary depending on your location, for more details, please check our Shipping Policy.
How can I track my order?
You can track your order by entering your order number together with your email address or phone number,
or simply by entering your tracking number. Once you’ve entered the details and clicked
"Track", you’ll see the current status of your order.
It’s normal for the progress bar to remain on "Info received" until the package is delivered.
Updates about your shipment will appear at the bottom of the page as it moves through transit.
Track your order here
What happens if I want to return my order?
We offer returns within 30 days of receiving your order.
If you are not completely satisfied with your purchase, simply contact our customer support team, and we’ll guide you through the return process.
Will the product look exactly like the photo?
Yes! What you see is what you get. We ensure that our photos reflect the true colors and design of our bags so there are no surprises when it arrives. Plus, we back this up with our 30-day easy returns, so you can shop with confidence.
Free shipping within the UK
30-day easy returns and exchanges

