Payment Policy

Last Updated: 01-10-2025

Payment Methods

1) Credit/Debit Card (Visa, Mastercard, American Express)

Payments are handled over encrypted connections.

• Select Credit/Debit Card at checkout.
• Enter card number, expiry date, and CVC.
• Confirm your order.
• You will receive an order confirmation by email.

2) Accelerated Checkout (Shop Pay by Shopify)

If you have used this provider before, your details may auto-fill for a faster checkout. Instalment options may be shown by the provider (where available and subject to their terms).

• Choose Shop Pay at checkout.
• Sign in with your Shop Pay credentials (or mobile verification).
• Confirm your order.
• A confirmation email follows once payment is processed.

Security and Protection

We take your data security seriously. All transactions on our site are encrypted using industry-standard SSL technology. Our platform complies with the latest security protocols to protect your information and prevent unauthorized access.

Authorisations and Charges

• An authorisation hold may appear on your statement until the payment is captured.
• If a payment is declined, please verify card details, available balance, and any verification steps (e.g., 3-D Secure). You can also try an alternative method.

Currency and Taxes

• Orders are charged in GBP.
• Applicable taxes are displayed at checkout.

Data Protection and Compliance

• Transactions use TLS/SSL encryption.
• Card data is processed by our payment providers; we do not store full card details.
• Our providers maintain PCI DSS compliance.

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Support

If you have questions or run into issues with a payment, contact us:

• Store Name: Sophia & Grace London
• Company Name: BackOnRails Digital Agency
• Chamber of Commerce (KvK): 66815797
• VAT Number: NL002415478B23
• Email: info@sophiagracelondon.com
• Phone: +31 6 5289 2379
• Address: Hekelhof 18, 2201 ET Noordwijk aan Zee, The Netherlands
• Opening Hours: Monday to Friday, 09:00–17:00